Returns and refunds
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return it to us within 30 days of purchase.
Returns and refunds
We hope that you love your jewellery, however if you’re not happy we can organise a refund or exchange for you, providing you notify us and return the jewellery within 30 days from the date of purchase. The same applies if you receive a faulty or damaged item, or the item(s) is not what you ordered – you have 30 days from the date of purchase to notify us and return the jewellery.
Exemptions
The following items are non-cancellable, non-refundable and non-exchangeable:
Personalised items that are custom made i.e., engagement or wedding rings, engraved items, as they are unique (made to your requirements) and therefore cannot be re-sold
For hygiene reasons, we are unable to accept returns on all earrings and nose rings (unless faulty)
Sale Items (unless faulty)
Returns Instuctions
Please send your item, unworn and in its original packaging to:
Returns
Amulette Jewellery
33 Park Road,
Teddington Middlesex,
TW11 0AX
Please ensure to include a note of your requirements? exchange/refund
The item is your responsibility until it reaches us and so for your own protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for service, and you should also obtain proof of postage. We cannot be held responsible for returns that are lost in transit.
International Returns
We hope that you love your jewellery, however if you’re not happy simply contact info@amulette.com to organise a refund or exchange within 30 days of purchase Please note return shipping fees are the responsibility of the customer and any taxes or duty fees incurred by shipping overseas cannot be reclaimed from Amulette Jewellery in the event of a return.
Things to note
In the event that the item you received was sent in error or we’ve deemed it faulty, then we will refund any postage costs (providing we are notified of the fault within the timescales detailed below).
We will not exchange goods that have been worn or do not have their original packaging. In this instance, the goods will be returned to the buyer.
In the interest of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Late Refunds
If you haven’t received your refund within 28 days of returning the goods, please check with your card company as it may take some time before the refund is officially posted. If you have still not been refunded, please contact us at info@amulette.co.uk or on + +44 (0) 208 9770222
Faulty Items and Repairs
We will repair/replace faulty items free of charge, providing you notify us within 90 days of receipt of the goods and you are able to provide proof of purchase from www.amulette.co.uk. After 90 days, depending on whether the item is still in stock and the nature of the damage, we will do our very best to fix the item, however there will be a charge for this service. Please email info@amulette.co.uk to make arrangements for this service.
If you have any further questions about our returns policy, please email info@amulette.co.uk or call us on +44 (0) 208 9770222. Our office hours are Monday – Friday, 10am – 4.30pm (GMT)
