We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
33 Park Road, Teddington, Middlesex, TW11 0AB
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Personalised items that are custom made i.e. engagement & wedding rings and initials and birthstone jewellery, as they are unique (made to your requirements) and therefore cannot be re-sold
We hope that you love your jewellery, however, if you’re not happy or the item(s) is not what you ordered we can organise a refund for you, providing you notify us and return the jewellery within 30 days from the date of purchase.If you receive a faulty or damaged item we will replace or repair any piece of jewellery that has broken due to manufacturing defects subject to normal conditions of wear and tear, excluding accidental damage or misuse.
The following items are non-cancellable and non-refundable:
Please send your item, unworn and in its original packaging to:
33 Park Road
Please ensure to include a note of your requirements. exchange/refund
The item is your responsibility until it reaches us and so for your own protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for service, and you should also obtain proof of postage. We cannot be held responsible for returns that are lost in transit.
INTERNATIONAL RETURNS: Please note return shipping fees are the responsibility of the customer and any taxes or duty fees incurred by shipping overseas cannot be reclaimed from Amulette Jewellery in the event of a return.
THINGS TO NOTE : In the event that the item you received was sent in error or we’ve deemed it faulty, then we will refund any postage costs (providing we are notified of the fault within the timescales detailed below).
We will not exchange goods that have been worn or do not have their original packaging. In this instance, the goods will be returned to the buyer.
In the interest of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.